Job Description

Gladly is hiring a Staff Software Engineer to lead major AI & Automation initiatives. This is a high-impact, hands-on role for someone who wants to ship fast, collaborate deeply, and build systems that help real people. Responsibilities include architecting and building core AI-powered features, leading and mentoring other senior engineers, collaborating directly with design, product, and customers, shipping quickly and often with real feedback from real usage, and evaluating and introducing new AI tools and best practices. Candidates should have 10+ years of full-stack experience (Go, TypeScript, React, Postgres a plus), experience with generative AI, multi-agent systems, RAG pipelines, a bias toward impact and product thinking, and excellent collaboration and mentorship skills. Bonus for entrepreneurial or other leadership experience.