Job Description

In this role, you will be responsible for providing technical support for the Shakudo AI & Data Platform across multiple time zones. Responsibilities include responding to customer queries related to platform setup, deployment, AI/ML workflows, data pipelines, integrations, and system performance. You will maintain accurate records of customer issues and troubleshooting steps, escalate issues to internal teams as necessary, and provide clear, concise, and professional technical support via written communication platforms. You will specialize in several areas of the Shakudo platform, such as platform deployment, Kubernetes, Docker, AI/ML workflows (MLflow, OpenAI, LLM tools), data pipelines, storage (Postgres, NoSQL, MinIO), integrations, and system performance monitoring (Prometheus, Grafana).