Job Description

We’re looking for a Senior Support Engineer to work with our Support and Data Migration teams for day to day work troubleshooting and resolving technical customer issues. We’re specifically after someone who is curious, experienced and enjoys investigating and solving technical issues that vary from fixing simple bugs to small tweaks to existing features (e.g. adding a new column to a CSV export) to writing Ruby scripts to execute changes after a data migration to Carebit. You’ll likely have a strong software development background already. This is a hands-on role where you’ll be regularly shipping fixes and improvements to the core Carebit platform as well. Strong experience with Ruby on Rails and React, especially design patterns (we use Rails 7 and Ruby 3.4 with Postgres 17, deployed to AWS ECS). Bonus points for Linux/sysadmin and Postgres knowledge. Fluent in written and verbal English and an excellent, timely communicator - especially with customers. Self-disciplined, autonomous, motivated, and able to manage concurrent tasks.